Ombudsmen in SA
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The Financial Services Board (of South Africa) has proposed and circulated a bill called the Financial Services Ombudsman Schemes Bill (October 2000) in which is proposed, amongst others, that there be statutory recognition of voluntary ombudsman schemes ie. rulings will be binding. Copies of the bill are available from Val Davel at telephone (012)428-8002 or e-mail [email protected].

Currently we have the following ombudsmen in the financial sector:

Short-Term Insurance (I have used this one successfully!)

Ombudsman: Michael Bennet

Telephone: (011)339-6525

Fax: (011)339-7065

Postal: PO Box 30619, Braamfontein, 2017

Pension Fund Adjudicator

Ombudsman: John Murphy

Telephone: (021)674-0209

Fax: (021)674-0185

Postal: PO Box 23005, Claremont, 7735

E-Mail: [email protected]

Banking Adjudicator

Ombudsman: Neville Melville

Telephone: (011)838-0035

Fax: (011)838-0043

Postal: PO Box 5728, Johannesburg, 2000

E-Mail: [email protected]

Download App: http://sunsite.wits.ac.za/bankingombudsman

Life Assurance

Ombudsman: Judge Jan Steyn

Telephone: (021)674-0330

Fax: (021)674-0951

Postal: PO Box 45007, Claremont, 7735

E-Mail: [email protected]

Advertising:

Advertising Standards Authority

Telephone: (011)781-2006

Fax: (011)781-1616

PO Box 41555

Craighall

2024

Unfair Business Practices:

Consumer Affairs Committee

Telephone: (012)310-9562/69/70

Fax: (012)320-0579 or 320-9661

Private Bag X84

Pretoria

0001

Car Complaints:

Consumer Complaints Officer (JohnFaber)

Retail Motor Industry

(021)939-9440

Mail Order:

Direct Marketing Association

Telephone: (011)482-6440

Fax: (011)482-1200

Estate Agents:

Estate Agency Affairs Board

Telephone: (011)883-7700

Housing Matters:

Housing Consumer Protection Trust

Telephone: 0800 111 663 or (021)462-4082

Fax: (021)465-9448

Medical Aid Matters:

Registrar of Medical Aid Schemes (Patrick Masobe)

Telephone: (012)430-7652

Press:

Press Ombudsman (Ed Linington)

Fax: (011)788-4990

PO Box 47221

Parklands

2121

Sectional Title:

Bob Gauld for free advice

Telephone / Fax: (011)393-2671

Cell: 082 956 0767

E-Mail: [email protected]

Swimming Pools:

National Spa & Pool Institute

Telephone: (021)797-5591

Fax: (021)797-5097

Timeshare Offers:

John Meyer

Executive Director of the Timeshare Institute

Telephone: (021)914-5210

Fax: (021)914-5202

Argus Action Newspaper (Cape Town for general consumer problems)

Fax: (021)422-1486

E-Mail: [email protected]

PO Box 56

Cape Town

8000

None of these opinions in any way reflect those of my employer. These pages are entirely private.